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Terms and Conditions

Please telephone, fax, email or write to the address shown at the bottom of this page.

Each Passenger wishing to book a cruise must complete the Booking Form. Once this has been forwarded and accepted by the Company together with the payment of the fare due, a contract exists between such Passenger (hereinafter “the Passenger”) and the Company. Under this contract the Passenger confirms that he/she has read, understands and agrees to the terms and conditions below (the “Terms and Conditions”). Any Passenger signing as tour leader on behalf of a charter or other group warrents that he/she is authorised so to do. Each member of any such group shall be deemed to be a Passenger as herein defined and shall be bound by the signature of the tour leader.

The rates shown overleaf in EUR, are per passenger for a six night double occupancy cabin cruise and are subject to change without notice. Meeting points, hotels and time of pick-up may be changed without notice.

Cruise includes: Accommodation with private bath or shower, all meals, selected regional wines and alcoholic beverages onsumed aboard, all sightseeing tours and admittance fees as tipulated, use of the Vessels’ bicycles and other facilities, and ound-trip transfers from the specified meeting point.

Cruise does not include: Air transportation, airport taxes, visas, ealth or accident insurance, trip cancellation insurance, superior Chateaux vintage wines, optional activities such as hot air alloon flights or items of a personal nature such as laundry, ommunication charges or purchases.

Travel insurance is strongly recommended for all passengers, and in many cases it is a condition of your contract with the Operator that you have adequate insurance in place for the duration of your booking. It is your responsibility to ensure that your travel insurance is suitable for your needs.

Gratuities for crew members are entirely discretionary. Between 3 and 5% of the cruise fare is suggested in the event of total satisfaction with the service on board.

The Company applies a non-smoking policy in the accommodation area of all vessels. In consideration to fellow Passengers those who wish to smoke, are requested to do so outdoors i.e on the deck and sun-deck area. In accordance with fire prevention regulations, smoking is not permitted in the cabins.

For individual bookings: a deposit of EUR 1000 per passenger is payable at the time of booking with the Booking Form attached hereto duly completed and signed. The balance is payable 90 days prior to departure.

For charter bookings of an entire vessel: an initial deposit of 25% is payable at the time of booking with the Booking Form attached hereto duly signed. The balance of the charter fare is payable 120 days prior to departure. If any payment due in relation to your booking is not paid by the appropriate date, we, on behalf of the Operator are entitled to treat your booking as cancelled, and levy the appropriate cancellation charges as set out in Clause 6.

Cancellations must be made in writing to the Company and are effective only upon receipt by the Company at its address overleaf. All issued tickets must be returned together with notice of cancellation. Please allow 4 weeks from receipt by the Company of cancellation notice and unused cruise ticket(s) for forwarding of any refund due. The following cancellation fees apply based on the date when the Company receives written notice of cancellation.

For individual bookings:
a). more than 120 days prior to departure and subsequent to payment of the deposit, an administrative fee of EUR 500 per passenger shall be retained,
b). from 120-90 days prior to departure - the full deposit shall be retained,
c). 90 days prior to departure to day of departure, or in the event of failure to embark - 100% of total fare shall be retained.

For charter bookings:
). charter deposits are non refundable,
b). More than 180 days prior to departure deposits may be applied toward individual bookings on the same Vessel subject to a €600 surcharge per passenger,
c). 180-121 days prior to departure - the full deposit shall be retained. d). 120 days prior to departure to day of departure, or in the event of failure to embark – 100% of total fare shall be retained.

No refunds will be given in the event of interruption or cancellation of the cruise by the Passenger after the start of travel, nor for unused portions of any package or cruise, nor for any unused sightseeing tours or meals. The Operator will not accept any liability for any claims that are not received within 30 days of the termination of the cruise week.

By authorizing and making payment by credit card for cruise holidays hereunder and by signing the Booking Form attached hereto the Passenger expressly agrees to waive his/her rights under any relevant cardholder agreement or applicable law to subsequently cancel or suspend any such credit card transaction. The Passenger further expressly authorises us to present this documentation to the bank or credit card issuer as evidence of acceptance by said Passenger that such credit card transaction is final and not subject to refund, reduction, cancellation or revocation, except as specifically provided in these Terms and Conditions. A maximum of €15,000 can be accepted on any one credit card per booking

If you have any special requests you must advise us in detail on the form below. Although we will endeavour to pass any reasonable requests on to the Operator, no guarantees can be given that any request will be met. Confirmation that a special request has been noted or passed on to the Operator, or the inclusion of the special request on your written confirmation or any other documentation, is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract. Conditional bookings cannot be accepted ie: any booking which is specified to be conditional on the fulfilment of a particular request, unless specifically agreed by us in writing.

Where we act only as agent for the Operator we cannot accept any liability for any act or omission on their part or of anyone representing, or employed by them and cannot accept any liability for any shortcomings or defects with or in any Vessel as they are within the sole control of the Operators. Your contract with the Operator is subject to their terms and conditions, which may contain additional limitations to their liability. If you have any complaints regarding any services we provide (as opposed to any provided by the Operator), you must inform us immediately in writing and in any event within 30 days of the end of any Arrangements booked through us. We regret we cannot accept any liability if we are not so notified. Our maximum liability to you if we are found to be at fault in relation to any service we provide (as opposed to any service provided by the Operator for whom we are not responsible) is limited to the commission we have earned or are due to earn in relation to the booking in question. We do not exclude or limit any liability for death or personal injury which arises as a result of our negligence.

For the purposes of the Data Protection Act 1998, we are the sole data controller of all personal data provided to us by customers and prospective customers. In order to process your booking we need to collect certain personal details from you, for example names and addresses of party members, credit/debit card or other payment details, special requirements such as those relating to any disability or medical condition which may affect any party member’s holiday arrangements and any dietary restrictions which may disclose religious beliefs.

If we need any other personal details, we will tell you before we obtain them from you. We need to pass on your personal details to the companies and organisations who need to know them so that your booking and any travelrelated services (if any) can be provided (for example the Operator, Service Provider, other suppliers or agents, your credit/debit card company or bank) or for verification of details relating to your booking and any travel-related services booked. Such individuals, companies and organisations may be outside the European Union. Data protection legislation in those countries may differ from that in the UK. We also need to process and store your personal details for our own administration, market analyses and operational reviews.

We would also like to store and use your personal details for future marketing purposes (for example, sending you brochures, emails or details of promotions and offers which we feel may be of interest to you). Please see our privacy policy for full details, which is available on our website. All details you give to us at any time will be kept, but only names, contact details and any booking preferences will be used for marketing purposes unless you are informed otherwise when you provide the information.

We may disclose customers’ names, contact details and booking preferences to any of our trading divisions or to any company within our group of companies, or any subsidiaries of such companies who offer goods or services which we feel may be of interest to you. We may also disclose your details to immigration or law enforcement authorities where we are required to do so. Except where expressly permitted by the Data Protection Act 1998, we will only deal with the personal details you give to us as set out above unless you agree otherwise. You are generally entitled to ask us (by letter, fax or e-mail) if and how we are processing your personal details. We are entitled to charge a fee in responding to such a request.

We promise to respond to your request within 40 days of receiving this in writing and payment of the appropriate fee (if required by us). In certain limited circumstances we are we are entitled to refuse your request. We may also record or monitor telephone calls to and from us for staff or training purposes.

If the Company cancels a cruise and/or other arrangement for any reasons (other than force majeure or default by the Passenger), or makes a material alteration to the cruise and/or arrangement for reasons other than force majeure, after the date when payment of the balance of the price becomes due, in addition to a full refund, compensation will be payable on the following scale per person:

  • 56 or more days prior to departure - Nil;
  • 55-42 days – €25
  • 41-28 days – €75
  • 27-14 days – €120
  • less than 14 days – €175.

The minimum age of child accepted on board is 12 years except for Charters and special “Family Departures” (please enquire for further details) for which Children under 12 years are welcome. All children under the age of 18 years accepted onboard qualify for a discount of €200 per child per week on all vessels except: Hirondelle, Amaryllis, Fleur de Lys, Alouette, Napoleon and La Nouvelle Etoile.Children under the age of 18 are only accepted on Athos as part of a charter booking and qualify for a discount of €200 per child

Passengers who are disabled are asked to advise our reservations staff of the nature of their disability at the time of booking as some Vessels and/or itineraries may be unsuitable. If we or the Operator reasonably feel unable to properly accommodate the particular needs of the person concerned we reserve the right to decline or cancel the reservation.

Every effort has been made to ensure that you have an enjoyable and memorable cruise. If, however, you have any cause for complaint then we, together with the Operator are anxious that remedial action is taken as soon as possible. It is essential that you contact us immediately if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified. If, after this, you feel that the problem has not been resolved to your satisfaction, then the party leader must, within 30 days of returning from your cruise, put your complaint in writing to us.

This procedure is designed to ensure the speediest possible investigation and rectification of complaints. Please help us and the Operator to help you by following this procedure. If you fail to do so, this may affect your entitlement to claim compensation where this would or may otherwise have been appropriate. Where we act only as an agent for the Operator, we cannot accept any liability other than as defined in Clause 10, and any assistance provided in resolving a complaint in relation to your booking is provided on a goodwill basis and in our capacity as agent only

The Passenger expressly agrees to the following:

  • a) that (subject to any declaration under Clause 16 above) he/she is in good general health;
  • b) that he/she shall abide by the safety instructions as given out by the Captain and crew of the Vessel and displayed on board;
  • c) that he/she shall not operate or seek to operate any vehicle or other technical equipment owned or operated by a Vessel, hotel or other service provider except bicycles that are made available by the crew for the express use of the Passengers;
  • d) that he/she shall indemnify and hold harmless both European Waterways Limited and the Operator, its employees, agents, representatives and assigns against any and all liabilities, costs and expenses (including legal fees and costs of litigation) which may be incurred in connection with any claims, suits or any cause of action brought by him/ her against any third party, or by any third party against him/her, his/her heirs, representatives or assigns regarding injury or loss to person or property sustained by him/her or such third party, directly or indirectly, arising out of events, acts or omissions, no matter how caused or created, that occur during the course of a cruise tour

The Operators (or we, on behalf of the Operator) reserve the right within their reasonable discretion to terminate your cruise, without notice, if you or your party’s conduct or behaviour is disruptive in any way and/or affects the enjoyment of other passengers. No liability will be accepted for any extra costs incurred by you/or your party as a result of any such termination. You accept responsibility for any damage or loss caused by you/ your party. Full payment for any such damage or loss must be paid direct at the time to the Operator in question. You/ your party will be required to leave the vessel/ other service. Neither we nor the Operator will have any further responsibility toward you including any return travel arrangements. No refunds will be made nor payments towards any expenses or costs incurred as a result of the termination.

Except where otherwise expressly stated in these Booking Conditions, we regret that neither we nor the Operator can accept liability or pay any compensation where the performance or prompt performance of the obligations under your contract is prevented or affected by or you otherwise suffer any damage or loss as a result of “force majeure”. In these Booking Conditions “force majeure” means an event beyond the reasonable control of the Operator and/or us (as applicable) which we or the Operator in question could not, even with all due care, foresee or avoid including, but not limited to closure of navigation, strike, lock-out, labour dispute, act of God, war, riot, civil commotion, malicious damage, compliance with a law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, snow and storm, difficulty or increased cost in obtaining workers, goods or transport and other circumstances affecting the supply of goods or services.

The following tandem cruises are available for groups of up to 20 passengers.La Belle Epoque and Art de Vivre, L'Impressionniste and Anjodi, Actief and Magna Carta, A 5% reduction on the charter rate is applicable.

These Terms and Conditions are issued as of October 2011 and supersede and cancel all prior communications and agreements, whether written or oral express or implied. Any subsequent modification of these Terms and Conditions will be posted on the website www.GoBarging.com.

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Email: enquiry@rivercruising.com
(Australia): 1300 694 467
(International): +61 418 360 597