On rivers where port taxes are applied by the relevant authorities, these charges will be added to your booking invoice.
below the age of 4 years may sleep in their parent's
cabin without extra charge but the company
cannot guarantee the availability of a cot. Children
up to 12 years must solely occupy a berth and pay 50% of the adult rate if sharing the same cabins. Full rate
applied if staying in a different cabin.
bookings of 10+ cabins: FOC accommodation in the officer
accommodation on certain ships and
according to availability.
Local Tour Guides
Non English Speaking Guides
Normally we just offer English-speaking guide on board.
A non-English Speaking guide is provided if there
are at least 10+ cabins booked by parties speaking the
same non-English language.
Exclusive Tour Guides
If a party/group requires a Tour Guide on an exclusive
basis we currently charge US$60 per day.
This does not include travelling, meals and accommodation
on board for the guide.
Accommodation on Board
If a staff cabin
is free the accommodation charge is US$60 per day,
which includes all meals (excluding port taxes). If only
a single passenger cabin (Tonle Pandaw
only) is free the charge is US$130 net per day and subject
to availability. Twin cabins will be
charged at the full rate less usual agent commission.
Personal Guides for FIT
If the client requests to have their personal guide coming
along with them on board, the price of his/her
accommodation is as per published rate.
If at the time of booking a client wishes to curtail
a voyage, i.e. get on or off one or more days early,
by case we can consider a pro-rata fare calculated on
the number of cruising days plus an additional 20%.
After departure no refund or discount is due from the
Deposit required 25% and balance 10 weeks prior to boarding date.
cancellations of bookings, the following charges will
Up till 60 days prior to departure your deposit.
From 60 days till departure - full cancellation fee.
Note: All deposits are non refundable.
Final Balance Terms
Final balances must be paid 10 weeks prior to boarding date
or the booking may be cancelled and the deposit
1. Though every effort will be made to ensure that the
published itinerary is followed as closely as possible,
given uncertain river and other local conditions, all schedules
and itineraries may be subject to alterations and delays
at short notice.
2. The ship's purser and captain are jointly responsible
for passengers' comfort and safety. Passengers must accept
their decisions and instructions.
3. Whilst our crew do everything in their power to facilitate
landings, access to the ship at certain river stations
can be difficult, with steep and sometimes slippery river
banks. Elderly passengers should consult their doctor
to ensure that they are fit for travel. Wheel chairs
are not allowed.
4. In the case of water levels being too high or low
or defects to the vessel beyond the control of the company
an alternative itinerary will be offered to passengers
after consultation between the ship's captain and the
company's management, subject to accommodation and meals
being maintained on board the vessel unless by prior
agreement with the passenger.
5. Should it prove difficult to embark or disembark
passengers at the scheduled points the company are not
liable to bear any extra cost of transporting passengers
to and from the revised point of embarkation or disembarkation
unless passengers or their agents have purchased a complete
package tour which includes land services from us. Any
reason for changing the points of embarkation or disembarkation
can not count as a reason for cancelling this contract.
6. Passengers should seek advice from their doctor regarding
relevant inoculations and prophylactics for travel to
7. Passengers must be fully insured to cover any risk
of medical expenses and repatriation (which includes
repatriation of remains) and the Company is in no way
responsible for such liabilities. Passengers must settle
before departure any medical bills incurred whilst on
a company ship for doctor's attendance, drugs supplied,
and any other medical facilities provided by the company
for the passenger.
8. Once a booking has been received through a sales
agent or directly from the passenger a contract exists
between the Company and the passenger and these terms
and conditions must be adhered to by both parties.
9. Unless otherwise agreed agents are responsible for
the transfer of their passengers to and from the ship
on time and in the event of a late arrival the ship is
not obliged to delay departure thereby upsetting tight
10. The company accept no liability or responsibility
for loss or damage to passenger's property whilst on
board a company vessel or whilst in transit to and from
the vessel. Passengers are required to have taken out
a valid travel insurance policy to cover any such claims.
11. During the river stops on the company provide an
guide service in the English language. Foreign language
guides must be pre booked and there may be extra charges
for this. Personal guides must be booked at normal rates
in passenger accommodation.
12. The company reserve the right to refuse to allow
anyone on board if a ticket can not be produced and the
company can not guarantee the exact allocation of cabins
and deck location which may in the event of extenuating
circumstances differ from the cabin number indicated
on the ticket.
13. Within the ticket price fuel costs have been calculated
on average prices as of the publication of this document.
Should fuel prices rise by more than 10% the company
will be entitled to impose a fuel supplement equivalent
to the amount by which the fuel price exceeds the price
allowed for in the contract.
14. It is not permitted to allow any breed of animal
15. Infants below the age of 4 years may sleep in their
parent's cabin without extra charge but the company can
not guarantee the availability of a cot. Children of
4 years and + must solely occupy a berth and pay full
16. In the event of a dispute the law of the country
in which the vessel is operating will apply.
17. The company reserves the right to change the vessel
18. Payment terms and cancellation policy is printed
on an invoice issued for each booking whether for an
individual or for a group. Passengers and their agents
must abide these terms and the company reserve the right
to either cancel an existing reservation or to refuse
passage in the event that these terms have not been adhered
19. In the event that one passenger enters into a commercial
or other form of relationship or arrangement with another
passenger the company is no way liable for the obligations
of one passenger to another passenger or any claim arising
20. For cruise departures where occupancy is less than
5 cabins the company reserve the right to cancel the
departure giving all passengers with confirmed bookings
30 days prior notice of this intention. An alternative
departure date will be offered subject to availability.
If this alternative date is not acceptable to the passenger
any downpayments made for the cancelled cruise will be
refunded. In the event that a passenger has cancelled
and paid cancellation fees and the Company subsequently
cancel that departure then any cancellation fees (and
down payment) will be refunded in full on the request
of the passenger.
21. The company reserves the right to change a cabin
allocated without notice and in the event that a passenger
is downgraded to a cheaper cabin then the difference
in cost between the cabins will be refunded to the passenger
or the passenger's agents.
22. Force Majeure: in the case of circumstances beyond
normal control, such as war, civil or political unrest,
strikes, catastrophes, epidemics or disruption to fuel
supplies for the vessel, the Company may cancel the cruise
and there will be a full refund of all monies paid by
the passenger. In the event of a cruise being cancelled
as a result of the above force majeure situations following
the commencement of that cruise period then monies will
not be refunded.