phones, Sat phones (where permitted by local authorities) VHF and SSB radio,
internal phone system, PA system and tannoy system for navigation purposes.
Smoke detectors in all cabins and public places, emergency
lighting and generator, fire pump, hydrants and hoses,
fire extinguishers, life jackets for all on board and
Navigation lights, ships horn, searchlight, GPS, Radar
(where permitted by local authorities).
On board laundry, bakery, fully equipped galley and
refrigeration units; air conditioning for all inside
Treatment plants for desalination, desedimentation and
purification using UV and osmosis.
Microbiotic treatment plants.
Country flags in areas of operation.
Owners UK: P&I policies with over USD45 million
28 per vessel of mixed Asian nationalities.
European expatriate experts employed directly by Pandaw
Cruises supervising experienced Asian Pursers.
Your cabin has its own air-conditioning unit, which can be
adjusted for your comfort. We recommend you
do not over-cool your cabin as the sudden change from the
outside temperature to a chilled cabin can
bring on colds, respiratory illnesses and even stomach upsets.
The saloon bar is located on the upper deck and is open every
day from 9:00 am until late.
Blankets are to be found in the drawer or closet under
your bed. These may be needed in the cool season
when night time temperatures can drop to below 15°C.
You will be asked to sign a bill for all items ordered and
you will be presented with the account on the last
Bridge policy / No go areas
These are indicated as “crew only”; please do
not enter these areas or the bridge without the permission
of the ship manager. We operate an open bridge policy, but
ask that you be sensitive to the ship’s officer
tasks at hand when visiting.
Cabin / Stateroom
We want you to be as comfor table as pos s ible dur ing your
voyage wi th us . Our s tewarding team wi l l do
their best to ensure the highest possible standards of cleanliness
and try to make you as much at home as
possible. Please note that cabins do not have mini bars,
TVs or phones. All have own air conditioning,
mini-safe, luggage storage, wardrobe, writing desk and amenities
include hair drier, kimono, slippers. All
upper and main deck cabins have own deck space with own rattan
chairs and table outside the room.
Premium cabins are a special price category during peak periods
and are no different from other upper
Coffee and Tea
Complimentary coffee and tea area available from 6am in either
the dining room or on the sun deck
throughout the day.
A printed daily program for the following day will be put
in your cabin during dinner time every evening.
Please keep an eye on the notice board for any subsequent
notice of any changes to the daily schedule.
The atmosphere on board is informal and relaxed. During the
day, comfortable & casual attire is
appropriate. The evenings are smart-casual.
All soft drinks, local beers, mineral water, coffee and tea
as well as local spirits are free of charge. Only
imported spirits and liquors, wine, espresso and imported
mineral water will be charged. A
complimentary daily cocktail will be served made by local
230 volts three round pin type as found in UK- we carry adapters
for other types of plug
The ship is fitted with modern smoke detectors, and fire
alarms, extinguishers and hoses. Alarms are
situated at regular intervals along the Promenade Decks.
Fire extinguishers are located at regular intervals
around the promenade decks and outside all public rooms.
On the back of your cabin door is a plan of the ship showing
the position of your cabin in relation to the
Emergency Muster Station. Muster station 1 is located on
main deck mid ships. In the event of muster
station 1 is not safe, please proceed to Muster station 2,
which is located on the sun deck and await
instructions given by the crew.
Food Safety and Hygiene
Bottled water is used for cooking and food preparation onboard.
Off the vessel never accept ice in drinks
and avoid ice creams, crushed sugar cane, salads and the
skins of fruits.
Slippers are provided for your comfort on board the vessel.
When ashore guests should wear comfortable
but safe walking shoes. At certain times the river banks
and paths used can be muddy and therefore
sl ippery or very dusty and we ask you to remove your footwear
when returning on board so that we can
clean your shoes for you and return them to you later.
Because of the varying nature of the river bank the method
of getting ashore may differ from time to time
and on occasions access may be difficult. We will ensure
the gangways are safe and that crew and team
are on hand to assist you.
These are available in all cabins.
External doors and the gauze windows should be kept closed
at all times - day and night. At night, if on
deck or going ashore make sure to rub ankles and other exposed
parts with repellent. However, outside
urban areas mosquito is less of a problem than other forms
of insect life. Make sure to switch off lights
when leaving your cabin so as not to lure them in. Between
January and March insects, but not mosquito,
can be a real problem and invade the ship. Fortunately these
are relatively harmless. Mosquito on the
river, which is fast flowing, are rarely to be seen.
A free wireless internet connection is available in the ship’s
bar on upper or sun deck only while mooring
in Sibu port and later in other locations along the route.
A laundry bag is provided for your laundry needs, and a laundry
list is to be found in the rattan folder by
your bed. Laundry is collected each morning when your room
is made up and will be returned by the
following day. Please leave items in the bag provided and
mark up the list. The charges will go on your
bill. If there is an item that you do not wish ironed please
There is a library on board all our ships located in the
Loud speaker system
The ship is provided with a loud speaker system. Announcements
through this system will inform you
about the departure time for excursions or exceptionally
regarding schedule changes or in case of an
Please be informed that announcements can only be heard in
all public areas as well as on the outside
decks, all announcements do no go through to your cabin.
These are kept in the wardrobe in your cabin.
Breakfast and lunch are cold buffets and à la carte
menu. Dinner is served at the tables with a table
d'hôte selection of dishes. We offer a mixture of Asian
and Western cuisine and there are always
vegetarian dishes offered. Special diets may be catered for
with advance notification.
We carry first aid equipment and some medications. All senior
staff have attended first aid courses. On
the river we are never far from a local medical station.
You should check with your doctor that you are fit
for travel and your doctor should check with the relevant
organization in your country as to whether anyprophylactic
drugs or inoculations are required. We do not have facilities
for disabled people or wheel
chair access. There are no stair lifts.
GSM phones work for all parts of the cruise and has an excellent
The currency on board the ship is the MYR (Malaysian Ringgit).
All passengers will have their own ship
account, which allows you to sign a bill for all purchases
and services throughout your cruise. All bills on
board the ships will be in MYR in cash or credit card (Master
or Visa card). Please note that only bills with
an amount over 100 MYR can be settled by credit card. We
cannot accept traveler cheques on board our
Moving About the Ship
Please be careful when moving about the decks, they can be
slippery especially after rainfall. The stairs
on board may be stepper than you may be used to. It's best
to always use the handrails.
There is not much seasonal change in water level. Though
the river can be wide, channels may be narrow
and hard to follow. There is thus some risk of running aground
on submerged sand banks and our captain
has to take extreme care.
All cabins have been fitted with European made mini-safes.
Schedule changes may be possible due to technical complications
or unpredictable incidents and variable
river conditions. The ship purser will immediately inform
you for changes regarding the excursions or make
an announcement by loud speakers. Please also keep an eye
on the notice board for any subsequent notice
of any changes to planned timings.
In the countries in which we operate tourists are rarely
targets for theft and when sailing most of
passengers do not bother to lock their doors. When in port
a 24 hour watch is kept on the gangplank
controlling access to the ship but please then keep your
deck door locked when not in use and at night. All
cabins have a combination type safe - please use a number
you can remember like the last 4 digits of your
phone number or your date of birth. The company cannot be
held liable for loss of money, jewelry or
other valuable items from the ship or whilst on an excursion
ashore during a voyage.
The main office on the Mekong ships is on the Lower Deck
but we found that passengers tended to forget
its existence. We have therefore located a 'front office'
in the saloon bar where the Purser or his assistant
is on duty at set times to offer information or assistance.
On our new ships (Orient and Indochina) built in 2008 the
office will be located on upper deck mid ship.
We have a small boutique on board with a collection of locally
made handicrafts. Post cards, stamps,
books, hygiene & cosmetic articles are available as well.
Smoking is permitted only outside on the sun deck and promenade
decks. Please do not smoke in your
cabin, in the dining room as well as in the saloon bar. This
is a wood finished ship and the danger of fire
should never be ignored.
To save water and reduce detergent use we will only change
towels daily if they are placed on the floor.
No visa is required for nationals of most countries including
EU, USA, AU & NZ, Asean, Apec (for an
updated list see http://www.imi.gov.my/eng/perkhidmatan/im_HapusVisa.asp).
The passport must be
valid for more than 6 months from the date of entry into
The ship's water supply comes from the river after passing
through a sterilization plant. This water is
suitable for washing and brushing teeth but should not be
drunk. Bottled mineral water is provided for
drinking, free of charge. We have copious supplies of hot
water but you may have to run the water for two
minutes before it gets hot.