Reservations are accepted by phone, fax, email or online at:
www.valuecruises.net. Confirmation is issued only upon our
receipt of your deposit. The following deposits are required
Cruise / Tours: For
all programs involving a cruise, a deposit of
$500 per person is required to secure
$50 your reservation. For trips departing within 90 days,
full payment is required at the time of booking and a rush
fee of may be charged to expedite reservations and
published prices are based on currency exchange rates and
fuel costs as of August 31, 2006 and are subject to change.
However, for all passengers that purchase our Price Protection
or pay in full ? prices will be guaranteed. All published
rates reflect a 3% discount for purchases
made by cash or check. There are no discounts for credit
card purchases. As a convenience to our customers we may
accept credit card payments (Visa & MasterCard only)
but cc/bank fees will apply. All credit card payments must
be accompanied by a signed authorization slip from the original
cardholder. Third-party credit cards are not accepted. (Void
Full and final payments are due 90 days prior to the date of departure. Program
prices stated in all our brochures are always quoted per person and based
on double occupancy. Domestic and foreign departure taxes, security fees,
port charges, visa fees, cruise fuel surcharges & other surcharges and
government fees are not part of the program prices and will be listed as
separate items on your invoice.
For changes you make to your reservation that effect
departure city, program extensions, cabin categories and/or
passport name changes, a
$50 per person administrative charge will apply per incident.
Changes to departure date or destination from 60-45 days
prior to departure (within 90 days prior to departure for
cruises) may incur additional costs and cancellation fees.
regret that we cannot accept changes to reservations within
45 days of departure. All changes are subject to availability
and cannot be guaranteed.
travelers: Most programs offer a limited number of single
rooms or cabins, subject to availability. Please note that
in most overseas hotels and on ships, single rooms and cabins
are smaller than regular twin accommodations. You are paying
for privacy not for better accommodations. Please see individual
program rate charts to determine single supplement costs.
you cancel: If you must cancel your trip, you must do so
in writing. Cancellation refunds will be calculated as of
the date we receive your written cancellation. All payments
for travel services not provided to the passenger shall be
refunded in accordance with these Terms and Conditions:
Fee: Once we receive your initial deposit, there
is a non-refundable fee of
$100 per person for each program you cancel, regardless of
the reason. This fee reflects only our costs of administering
a reservation and subsequent cancellation and is not intended
to be punitive in any way. We realize the majority of those
who cancel their reservations do so out of necessity.
receive a refund, your air tickets, cruise tickets and land
vouchers must be returned to Value World Tours. Any applicable
refunds will be processed 30 days after our receipt of your
written cancellation and travel documents.
penalties will be applied based on the day/date we receive
your written cancellation in relation to the departure date.
The balances owed will be refunded within 30 days.
days or more
- 120 days
- 90 days
- 60 days
days prior to departure
NOTE: Due to smaller capacities and strict requirements
from the Pandaw shipping company, for all cruises involving
Pandaw vessels (Burma, Cambodia, Vietnam) the initial deposit
$500 is completely non-refundable in case of a cancellation
for any reason. Travel Insurance is strongly recommended!
any tour or cruise programs commence there will be no refunds
on missed or unused portions. Once purchased, no refunds
can be made on visa costs or Travel Insurance. Subject to
the date of cancellation, if issued, airline tickets may
carry additional cancellation fees, which vary from airline
we cancel: We reserve the right to withdraw and/or cancel
a specific departure date or whole cruise or tour series
due to lack of participation or for reasons beyond our control
such as government restrictions, natural disasters, acts
of war, terrorism, acts of God or similar. If such an unlikely
event should occur, we will offer an alternate departure
date or tour/cruise program. Should you decline an alternate
date or program or should we cancel the cruise outright,
the limit of our liability to you will be the refund of all
monies received, including any cancellation penalties. We
will not be liable, however, for costs incurred by you not
paid through us including but not limited to; visa and passport
costs, travel insurance costs, items of a personal nature,
domestic transportation either by ground or air you arranged
yourself, nor will we be liable for any psychological damages,
traumas, stress, disappointment, personal and financial loss
and/or similar resulting from our change of departure date
or cancellation of a tour or cruise series. For full details
please see the Force Majeure clause outlined separately.
IN YOUR TOUR/CRUISE COSTS
services such as airfare (if obtained through us), local
transfers (included only if air is purchased through us)
accommodations in hotels or ships as listed, meals as indicated,
sightseeing, entertainment and other services included in
each itinerary and specified under Cruise/Tour Highlights.
NOTE: Due to unforeseen changes in local schedules and events,
we reserve the right to change ships, the sequence of ports,
sightseeing events, activities and similar. Please see the
Force Majeure clause outlined separately. Itineraries may
also vary slightly from date to date. An updated schedule
will be forwarded with your final documentation.
Deluxe, first class, superior tourist class or best available hotels are
used on all land programs featured in our brochures. However, we do reserve
the right to substitute hotels indicated for hotels of same or similar
quality, without prior notice.
US airport, customs, security, maintenance fees and taxes, foreign airport
taxes and port charges, visa, passport and any other document costs or fees,
items of a personal nature such as use of telephones, laundry, meals, liqueur,
souvenirs, cost of optional tours and all services other than those included
in the itineraries.
Tips to Tour and Cruise Directors, drivers, guides, porters, waiters, chambermaids
and other ground personnel handling your travel arrangements are not
included in your total package costs (unless otherwise stated on your
invoice). A guideline of customary tip amounts will be provided with
your final documents.
A U.S. passport valid for at least 6 months beyond your scheduled travel
date is required for U.S. citizens traveling to any international destinations.
Non-U.S. citizens should contact the appropriate consular office for
entry requirements pertaining to their trip, as we are not responsible
for providing you with this information or documentation. Proper travel
documents are the sole responsibility of each passenger.
Based on our programs, at the time of printing, visas were required for travel
to Burma, Cambodia, China, Egypt, Laos, Russia and Vietnam (for U.S.
passport holders). All visa costs outlined in our programs are given
as estimates and are subject to change without notice. For a nominal
service fee plus consular charges, we will either handle your visa requirements
for you or we will provide you with contacts to reliable outside visa
processing services. Visas are the sole responsibility of each passenger.
Once visas are in process all costs incurred are non refundable in case of
a cancellation for any reason! Value World Tours cannot and will not
be responsible for any delay, damage and/or loss, including missed portions
of our travel programs, which are a result of passenger?s losing/not
having proper documents including passports and/or appropriate visas.
Due to space limitation on busses and ships, only one (1) suitcase per person
is allowed and 1 piece of hand luggage. Surcharges by local operators
and/or airlines may be imposed for overweight, oversized or excessive
baggage on the spot. Value World Tours will not accept any responsibility
for costs incurred to passengers for excessive baggage. For specific
size and weight dimensions allowed on board international air carriers
please check with the appropriate airline prior to your travel date and
The cruise/tour programs featured in our brochures are based on economy class
transportation on recognized IATAN carriers including but not limited to:
Asiana, Austrian Airlines, CSA, Finnair, Northwest, KLM, Air China, China
Eastern, Aair Nippon, Lufthansa, United, Singapore, Swiss or any other scheduled
IATA carrier. In flight meals and amenities are offered as per each individual
ON AIR ARRANGEMENTS
note that we provide air arrangements as a convenience to
our customers in conjunction with our land and cruise programs.
Air prices quoted in our brochures are fair estimates at
the time of printing but are regulated by air carriers and
can change at any time without notice. You do NOT have to
purchase your air arrangements from us. However, if you choose
to do so, please note the following:
provide you with the lowest possible airfare, we reserve
the right to choose the airline of our choice in order to
take advantage of special promotional fares. These fares
can be quite restrictive and carry cancellation charges imposed
by the airlines ranging from 50% to 100%. Therefore, any
penalties resulting from flight changes at your request after
airline tickets are issued will be your responsibility.
you cancel your trip after receiving your tickets, you must
return your tickets to us before your refund (if applicable)
can be processed. If you have your own airline preference,
we reserve the right to adjust the cost of the airfare or
you have the option of purchasing your own air transportation.
Finally, please note that we act only as an agent for the
airlines in question and once the tickets are issued you
are governed by the rules of passage as outlined on your
airline ticket, including delays, loss of luggage etc. In
addition, we cannot provide individual services including
specific seat assignments, meal requests, frequent flyer
miles and similar. These services must be handled between
you and the airline directly.
routings are subject to availability. Routings cannot be
guaranteed, and are subject to change at any time. We are
not responsible if an airline cancels or delays a flight.
If that occurs, you should work with the airline to ensure
you arrive at your destination. Value World Tours will not
provide any refund for portions of trips missed due to cancelled
or delayed flights. If an air schedule requires an overnight
stay in a gateway city, Value World Tours can assist with
hotel reservations; however, if a flight requires a layover,
overnights are at your expense.
you choose to make your own domestic and/or international
flight arrangements, Value World Tours will not be responsible
for any loss resulting from any changes or alterations in
our land or cruise programs. We recommend that you do not
purchase tickets with high penalty charges for changes. If
you make your own domestic flight arrangements and you miss
your international flight for any reason, we can only assist
with alternate flight arrangements; however, you are responsible
for the cost of an alternate flight to your destination,
as well as any other expenses incurred prior to joining up
with your tour/cruise group.
|FOR CRUISE PASSENGERS
PASSENGER TICKET CONTRACT ? CRUISE PORTIONS:
note that we act only as Agents for all of the listed
vessels in our brochures and in case of any disputes
between passengers and vessels they will be governed
by the Ticket Contract of the shipping company or
owner of the vessel in question.
PARTIES TO THIS CONTRACT:
Contract is an agreement between you, as passenger,
and the following entities and their affiliates,
subsidiaries, and parent companies, as applicable:
Arcalia Shipping Co. Ltd. in Lisboa, Portugal, as
owner of the MS Arion; Bonaventura Cruises in Gravendeel,
Netherlands, as owner of the MS Victoria Amazonica;
Monalisa SA, Garus, Switzerland, owner of MS ?Der
Kleine Prinz?; Ukrech Flot in Kiev, Ukraine, as owner
of the MS Marshal Koshevoi; Vodohod in St. Petersburg,
Russia, as owner of the MS Kronstadt; Cruise Asia
Ltd. in Bangkok, Thailand, as owner of the MV River
Kwai; Pandaw Cruises in Edinburgh, Scotland, UK,
as owners of the MS Pandaw IV (Burma), the MS Mekong
Pandaw and RV Tonle Pandaw, Vietnam; Laos Mekong
River Company, owner of M/V ?Mekong Sun?; Victoria
Cruises Inc. in Woodside New York, USA, as owner
of the MS Victoria Empress, MS Victoria Prince and
other Victoria owned vessels.
VESSEL & ACCOMMODATION:
reserve the right to substitute, without previous
notice, a comparable or superior vessel. If this
should occur, we are not responsible for any losses
you may incur as a result. If a reserved berth is
not available, we may substitute accommodations of
an equal or superior class or provide a full refund
of the Cruise fare, but we shall not incur any other
liability for failure to provide the reserved berth.
provisions and limitations of the Athens Convention
Relating to the Carriage of Passengers and their
luggage by Sea, 1947 (the ?Athens Convention?) and
the International Convention on Limitation of Liability
For Maritime Claims, 1976 (the ?1976 Convention?)
are incorporated on this Passenger Ticket Contract.
Where the terms of this Passenger Ticket Contract
conflict with any applicable mandatory provision
of law or international convention, including, where
applicable, the Strasbourg Convention on the Limitation
of Liability in Inland Navigation, 1988 (the ?CLNI
Convention?), the provisions of that law or convention
prevail. Copies of all applicable Conventions are
available on request.
FORCE MAJEURE (Cruises):
with any travel arrangements but especially with
sailings on various world wide waterways, cruising
carries with it an inherent risk which you as a passenger
must accept when considering this form of travel.
Therefore, in case of any and all unforeseen circumstances
including but not limited to: weather conditions,
low or high waters, lock schedules, acts of God,
government actions, political turmoil, disease, strikes,
terrorism, general break down of equipment, closures
or black outs of certain attractions listed in the
program or similar, we as the agent of the Owners/Operators
of various vessels offered in our programs reserve
the absolute right to change and/or alter any specific
sailing date or a series of departure dates including
implementing any of the following; a) substituting
vessels of same or similar quality, b) operating
portions of the sailing program via motor coach/
hotel accommodations to replace ship schedules, c)
substituting listed attractions with those of same
or similar quality without prior notice. The vessel
operators also reserve the right to cancel any particular
sailing date or series of departures, for reasons
outlined above, lack of participation or for any
other reasons beyond their control. In the unlikely
event of a cancelled sailing date, in conjunction
with the vessel owners/operators, we reserve the
right to offer an alternate date or dates within
the same sailing season without further liability.
If not acceptable to passengers for appropriate reasons,
we reserve the right to extend full credit for monies
received for a cancelled sailing and apply it to
any other sailing dates and destinations. If none
of the alternatives are workable, the limit of our
and the vessel owner/operator responsibility will
be the refund of all monies received for the cancelled
sailing within 30 days of the final written cancellation
received from the partner/passenger. Under no circumstances
will we or the owners/operators of vessels be liable
for any expenses not paid through us, including any
airfares, delays, cancellations or changes and any
ticketing fees that may be applied due to such changes,
any additional ground transportation or extra accommodation
surcharges, travel insurance, visa fees, taxes, psychological
trauma and/or lost business income or revenue, or
other incidental expenses incurred to the Passenger
as a result of our or vessel owner/operator cancellation
of a specific sailing or series of sailings. Travel
insurance is therefore, strongly recommended!
World Tours reserves the right to correct promotional
or pricing errors at any time, or to increase the
program price in the event of cost increases due
to changes in airfares, cruise fares, currency fluctuations,
entrance fee increases, increase in fuel costs, taxes
or similar. We also reserve the right to withdraw
and/or cancel a tour or cruise, or to make changes
in the itinerary, routing or schedule of events whenever,
in our sole judgment, conditions warrant it, or if
such conditions and/or changes result from circumstances
beyond our control or we deem it necessary for the
comfort, convenience or the safety of the passengers.
We also reserve the right to decline to accept or
retain any person as a member of a cruise/tour at
any time should such a person?s health, behavior
or attitude, in our sole judgment, impede the operation
of the cruise/tour program or affect the enjoyment
of the program by other passengers. If such a person
is asked to leave the cruise/tour while in progress,
any related costs will be the responsibility of that
World Tours reserves the right to change the departure
date of any trip, as well as cancel any trip or optional
extension that does not reach a minimum level of
participation. If Value World Tours changes a departure
date for any Land Tour to another departure date
that departs within 14 days from the original departure,
or changes a departure for any Cruise/Tour that departs
within 21 days from the original departure, cancellation
penalties as described in this document still apply
should you subsequently decide to cancel the alternate
date. If Value World Tours cancels any optional extension
for which you are booked, cancellation penalties
as described in this document still apply should
you subsequently decide to cancel the base (main)
portion of your trip
and Individual Services: Please note that we are a cruise/tour
wholesaler/operator. We handle large volumes of passengers
primarily through Travel Agents, Group Tour Organizations
and other Wholesalers. As such, we cannot handle individual
passenger requests outside of the programs offered as outlined
in our brochures. This includes individual deviations from
set itineraries, hotel extensions outside of the featured
City Packages, domestic ground transportation, FIT arrangements
or similar. If you have special requirements that do not
specifically pertain to our cruise or tour program, please
communicate your needs to your local Travel Agent or Group
Organizer and have them handle your requests separately.
NOTE: Any deviations and arrangements that we are asked to
handle that are not part of our programs will require an
up front handling fee of $50 per person/ per transaction
(plus actual costs).
Full payment is required in order to obtain your final travel documents (airline
tickets, cruise and hotel vouchers, day by day itineraries, travel packs
if applicable and similar). To insure you receive these important documents,
please note that we will utilize traceable delivery services (FEDEX, AIRBORNE,
UPS, EXPRESS MAIL and others). The cost of
$20 per US address will be automatically billed to your
invoice unless you instruct us otherwise*. The cost for delivery
outside of the US will be charged appropriately. Your final
travel documents will be forwarded to you approximately 7
to 10 days before your departure. In case early delivery
or special document handling is requested, written instructions
$50 per incident handling fee will be required to separately
handle such individual requests. *You may avoid delivery
charges by accepting delivery of paper documents via email.
To sign up go to; www.valuecruises.net. Some restrictions
and limitations may apply.
are pleased to offer a Preferred Benefits travel insurance
plan to protect you and your travel investment. Because we
so strongly recommend you purchase the coverage we will automatically
include the cost on your invoice. Please, note some of the
unique features of this plan administered by USI Travel Insurance
Cost Trip Cancellation and Interruption
and International Terrorism (limited)*
$50,000 Sickness & Medical Expense
$25,000 Accidental Death & Dismemberment
$500 Trip Delay
$100,000 Emergency medical transportation/evacuation
$1,000 Baggage and Personal Effects (loss, damage, delay)
cost amounts are per person and are based on individual
Tour Cost Premium
For tour cost amount not found in the above chart, please, call for protection
questions or service requests please call USI Travel
Insurance Services*: 800/937-1387 Mon/Fri PST
underwritten by Stonebridge Casuality.
provisions require that Travel Insurance be purchased
at time of booking and paid with initial deposit. A confirmation
of trip protection, which describes the benefits and
exclusions in details, will be sent with your Invoice/Confirmation.
If you do not want this travel protection simply notify
us and we ill deduct the cost from your final payment
of mind - Price Protection ONLY
dollar is weak - and could get weaker! The cost of fuel has
skyrocketed to over
$70 a barrel and could go up to
$100 Therefore, in order to protect you and your travel investment
from unforeseen price increases, we are pleased to offer
our unique in-house 'Price Protection Plan'! For only
$55 per person paid along with your initial deposit, we will
guarantee all Land and Cruise fares from any future currency
or fuel increases!* Because we feel so strongly that this
is a small price to pay for your peace of mind, we will automatically
include this unique feature in your invoice! If you decline
it - we will remove it from your final payment.
protection applies to all published Cruise only and Land/Cruise
rates printed in our brochures. Price protection does not
apply to airfares or any government imposed security fees,
taxes or surcharges. Price protection must be paid with the
initial deposit and once received is non-refundable in case
of subsequent trip cancellation for any reason.
Value World Tours, Inc., is a tour/cruise operator. Our principal place of
business is: Plaza Del Lago Bldg., 17220 Newhope St. #203, Fountain Valley,
CA, 92708 USA. Our Phone number is (714) 556-8258 our FAX number is:
(714) 556-6125 and our email is: firstname.lastname@example.org.
responsibility of Value World Tours, Inc. and its affiliated
companies is strictly limited. As a tour operator, Value
World Tours organizes, promotes and sells tour programs consisting
of certain travel services, including surface, air and water
transportation, sightseeing excursions and cruise/hotel accommodations
that Value World Tours purchases or reserves from various
suppliers (collectively, ?Suppliers?). Value World Tours
does not own or operate any of these Suppliers. The Suppliers
providing travel services for Value World Tours? tour programs
are independent contractors and are not agents or employees
of Value World Tours. As such, Value World Tours is not responsible
for any negligent or willful act or failure to act of any
Supplier or of any third party. Some tours include visits
to shops and merchants. Value World Tours is not responsible
for any purchases you make during your trip, whether that
merchant is part of the scheduled itinerary or not. By utilizing
the travel services of the Suppliers, you agree that you
will look to such Suppliers for any accident, injury, property
damage or personal loss to you or to those traveling with
you and that neither Value World Tours nor any representative
of Value World Tours shall be liable.
the extent that Value World Tours is involved in booking
air and/or cruise transportation for you, Value World Tours
acts as your agent and not as an agent of the air carrier
and/or cruise line. For all other purposes, Value World Tours
does not act as an agent for any party whatsoever.
limitation, Value World Tours is not responsible for any
injury, loss, or damage to person or property, death, delay,
or inconvenience in connection with the provisions of, or
failure to provide, any goods or services occasioned by or
resulting from but not limited to?acts of God or force majeure,
acts of war or civil unrest, insurrection or revolt, strikes
or other labor activities, criminal or terrorist activities
of any kind, overbooking or downgrading of accommodations,
mechanical or other failure of airplanes of other means of
transportation or for the failure of any transportation mechanism
to arrive or depart on time, sanitation problems, lack of
medical care, or for any other cause beyond the direct control
of Value World Tours.
must advise us in writing, at or prior to booking, of any
physical, emotional or mental condition, which may require
professional attention during the trip or may require the
use of special equipment. If you fail to disclose any such
conditions, Value World Tours or our suppliers/partners may
refuse to allow you to take the trip and/or you may be denied
boarding on arrival in which case you will forfeit the trip
cost; in any such event we shall have no liability to you,
financial or otherwise.
you are so challenged, you must bring and be responsible
for all necessary items related to your condition. If you
require a wheelchair, you must provide your own small collapsible
wheelchair. Certain features and certain trips are not wheelchair-accessible.
We cannot guarantee any wheelchair assistance or accessibility
in international destinations. Most river vessels do not
any such condition arises after the trip is booked, you must
advise us in writing immediately. Failure to advise us shall
release Value World Tours and all professional personnel
from any liability related to such condition or its treatment.
We cannot accommodate women past their sixth month of pregnancy.
We do not recommend our tour and cruise programs for children
under the age of 12. Value World Tours reserves the right
to decline any trip participant whose condition, in our opinion,
may affect the health, safety or enjoyment of other participants.
World Tours is not responsible for the costs of any medical
treatment you may require during the trip. Under no circumstances
is Value World Tours responsible for the quality of medical
care, or lack thereof, you may receive while on the trip.
In the unlikely event of a complaint and/or refund request,
please note that all complaints must be submitted in writing,
along with all supporting documents to Value World Tours
no later than 30 days after the completion of the tour or
cruise. Complaints and refund requests received after 30
days upon the cruise completion date will not be accepted
and Value World Tours shall be released from any and all
further liability. In case the complaints pertain to any
airline transportation services including loss or damage
to luggage, such complaints and any and all claims must be
forwarded and resolved between the passengers and participating
air carriers directly.
Airline Fuel Surcharge - Airline fuel surcharges were previously charged
as a separate item. Our tour prices now include these fuel surcharges.
Government and other authority Taxes and Fees - Taxes and fees will be added
to your tour price. You will find the total amount of these taxes and fees
listed as "departure and airport taxes and fees" under the price
chart of each tour.
US and/or International Departure & Arrival Charges and Airport Taxes & Fees
of up to
$0 may apply depending on itinerary.
Federal Domestic Flight Segment Fee: A federal domestic flight segment fee
of up to
$250 applies per passenger, per flight segment (defined as
a takeoff and a landing).
Passenger Facility Charge: A Passenger Facility Charge (PFCs) of up to
$3 per passenger.
September 11th Security Fee: A September 11th Security Fee of up to
$3 applies per passenger, per flight segment (maximum charge
per trip is
$10 round-trip). A flight segment is defined as one takeoff
and one landing. You will find the total amount of these
taxes and fees listed as "departure and airport taxes
and fees" under the price chart of each tour.
Law: This relationship shall be governed by the laws of the
state of California to the exclusion of the courts of any
other state and country. Any claims against Value World Tours
must be brought in the courts of the State of California,
in the county of our principle place of business, which is
Orange County, city of Fountain Valley. The sole exceptions
to this choice of forum shall be for any claim relating to
the ownership and/or operation of any airline or cruise ship,
for which venue shall be in accordance with the Passenger
Ticket Contract governing passage on the applicable air carriers
or cruise ships, as outlined on their Passenger Ticket Contracts.
law requires certain sellers of travel to have a trust account
or bond. We are proud to be a member of the California Seller
of Travel. Our registration number is #1000020/10. We are
also proud members in good standing of IATAN, ASTA, CLIA
and BBB and strive to conduct our business to the highest
standards of professionalism in the industry.
prices are based on fare levels as of August 31, 2006. Land & cruise
prices are based on currency rates and fuel costs in effect
on this date. All prices are subject to change without notice
(unless covered by our Price Protection Guarantee -see box).
Valid September 2006 ? March 2007.